Refund Policy
Last updated: May 23, 2026
This Refund Policy applies to all purchases made on SkillCraft ("we", "us", "our") at getskillcraft.com. By making a purchase, you agree to the terms described below.
1. Subscription Plans
SkillCraft offers monthly, quarterly, and annual subscription plans. All subscriptions are billed in advance for the selected period.
- Monthly subscriptions: You may cancel at any time. No refunds are issued for the current billing period. Access continues until the end of the paid period.
- Quarterly subscriptions: You may cancel at any time. No refunds are issued for the current billing period. Access continues until the end of the paid period.
- Annual subscriptions: If you cancel within 14 days of your initial purchase and have not used the service significantly, you may request a full refund. After 14 days, no refunds are issued for the remaining period.
2. Credit Packs
Credit packs are one-time purchases and are non-refundable once purchased. Unused credits remain in your account and do not expire as long as your account is active.
3. How to Cancel
You can cancel your subscription at any time from your account settings under Settings → Billing. Cancellation takes effect at the end of the current billing period — you will not be charged again, and you retain access until then.
4. Requesting a Refund
To request a refund (where eligible), contact us at support@getskillcraft.com within the eligible window with your account email and reason for the request. We aim to respond within 2 business days.
5. Exceptions
We reserve the right to issue refunds at our discretion in cases of extenuating circumstances, billing errors, or duplicate charges. Refunds will be returned to the original payment method.
6. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a notice on the Service.
7. Contact Us
For refund requests or questions about this policy, contact us at:
support@getskillcraft.com